Shipping & Returns Policy

Coronavirus Update

All orders are shipped via Australia Post, Australia Post is experiencing huge delivery delays due to covid-19. Shipping time frames MAY be longer than stated on our website – please order early to avoid disappointment.  We are unable to predict exact delivery time frames as the global situation is changing daily. You may notice it takes a few days, up to a week, for your order to be scanned by Australia Post. Please be patient with this, as it is out of our control.

Shipping

Orders of $150 or more receive free standard shipping (excluding bulky goods).

Orders under $150 will be shipped by Standard Shipping with tracking at a flat rate of $9 (excluding bulky goods).

You may upgrade to Express Shipping for a flat rate of $12 (excluding bulky goods).

All orders are sent via Australian Post unless otherwise stated.

We are not liable for any lost, missing or damaged parcels by Australia Post. If you wish to purchase insurance or signature on delivery for your order please contact us after you make your order as extra fees do apply.

Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order. This will allow you to follow up on any order and the delivery timeframe that it should arrive.

Please allow up to 2 business day for your order to be shipped for in stock items.

In Store pick up

Free in store pick up is available from our store in Charlestown. Please wait until you receive an email notifying you that your order is ready for collection before you come into store. This will normally occur the day after you place your order excluding presale items.

Returns

Here at Little Love of Mine we aspire for you to be truly satisfied with your purchase. If for some reason you are not satisfied or have changed your mind you can return any full priced item within 14 days for a refund or store credit which can be used either in store or online.

Sale items and gift cards are non-refundable.

It is considered a Sale item when an item is:

(a)  marked at a discounted price; (b)  purchased during a temporary promotion period (ie VIP Days, One Day sales, discount offers etc); or (c)  purchased using a coupon or a promotional code;

Items in our FINAL SALE category are not eligible for a store credit or refund unless faulty. 

In order for a return to be processed, it must be returned back to us within 14 days of receipt along with the completed returns form received with your order. The item/s must be returned in the original, unworn condition with all tags attached.

Swimwear, skincare and dummies cannot be returned due to hygiene reasons.

If you have misplaced your returns form please email hello@littleloveofmine.com.au to obtain another. Returns will not be accepted for returns received after 14 days of delivery or without the completed returns form.

Note: The store credit or refund amount is for the item/s only and does not include the postage charges.

Exchanges

Unfortunately, we do not offer exchanges due to the fast turn over of our styles. We recommend using your Online Credit Note to purchase an alternative size or product.

Faulty Products

To ensure you are happy with your purchase we thoroughly check all items before they are sent. We hope you never receive a faulty item, but on the rare occasion if an item is faulty or damaged please contact us via email: hello@littleloveofmine.com.au or ring  02 4048 1737 within 14 days. We can either send you out a postbag for your return or refund the item plus the postage when the parcel arrives. We are happy to refund or replace the item if available.

Afterpay

Afterpay is an interest free payment plan option where you can spend up to $1,000.

The funds for the first payment will need to be available on your card at the time of purchase. Note that orders purchased with Afterpay and returned are only entitled to an exchange or store credit. No refunds can be processed for Afterpay orders.

The minimum spend to use Afterpay as a payment option is $100 (including postage fees).

Coupons

Only one coupon code can be applied to any one order placed online.

Pre Sale

When a pre sale item is ordered your order will ship once the pre order stock has arrived in store. We aim to provide accurate estimated delivery times which will be displayed in the product description. However, we do not have control over when items are sent to us so please keep this in mind if you require your order urgently.

Orders will not be split where a pre sale item is ordered with in stock items. If you would like some items sent earlier please place two seperate orders or contact us at hello@littleloveofmine.com.au and we can arrange to invoice you for the extra shipping to split.

PLEASE NOTE: IT IS THE CUSTOMER’S RESPONSIBILITY TO REVIEW ALL SHIPPING AND RETURNS POLICIES BEFORE PURCHASE AND THEREFORE AGREE TO THESE TERMS WHEN ORDERING FROM LITTLE LOVE OF MINE

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